Empower guests to earn and redeem points for future stays, excursions and gifts and more – as well as progress to multiple elite tiers) – boosting guest retention and improving profit margins
Empower guests to earn and redeem points for future stays, excursions and gifts and – as well as progress to multiple elite tiers) – boosting guest retention and improving profit margins
Harvard Business Review found that generating a new customer was 5 to 25 times more expensive than retaining a current customer. The same study found that increasing customer retention rates by 5% increased profits between 25% to 95%
